Refund & Cancellation Policy

At Veliveqa LLC we want every client engagement to be a success. Because our work is customized, time-intensive, and labor-based, the following refund and cancellation terms apply to all Services we provide. This policy supplements our Terms of Service.

1. Deposits

Project deposits (typically 50% of the total project fee) are non-refundable once work has commenced. Deposits secure your timeline, reserve studio capacity, and cover initial discovery, research, and planning activities.

2. Sprint engagements

Sprint engagements (fixed-duration packages such as a one- or two-week design sprint) are paid in full upfront and are non-refundable once the sprint has begun. Cancellations received at least seventy-two (72) hours before sprint start are eligible for a full refund minus a 10% administrative fee.

3. Project-based engagements

If a client wishes to cancel a project before completion:

• The initial deposit is non-refundable.
• Client will be billed for all hours worked and expenses incurred up to the date of cancellation.
• Any prepaid fees in excess of the billed amount will be refunded within thirty (30) days.
• Deliverables completed at the time of cancellation will be released to the Client only upon full payment of outstanding amounts. Until paid, all work-in-progress remains the property of Veliveqa.

4. Retainer engagements

Monthly retainer fees are billed in advance and are non-refundable after the start of the retainer month. You may cancel future months by providing written notice at least fifteen (15) days before the next billing date. Unused hours within a retainer month do not carry over or convert to refunds.

5. Cancellation by Veliveqa

We reserve the right to cancel or refuse Services in cases including but not limited to: non-payment, abusive conduct, requests for unlawful work, or material breach of our Terms. In such cases, we will refund any prepaid amount for work not yet performed.

6. Chargebacks & disputes

We strongly encourage clients to contact us directly to resolve any concerns before initiating a chargeback. Unauthorized chargebacks or payment disputes may result in: suspension of Services, immediate cancellation of the engagement, and recovery of all attorneys' fees and collection costs.

7. How to request a refund or cancellation

Send a written request to info@veliveq.com including:

• Your name and the legal name of your business
• The invoice number(s) and the date of the original transaction
• The reason for the cancellation or refund request

We acknowledge requests within two (2) business days and resolve eligible refunds within thirty (30) days of approval. Approved refunds are issued to the original payment method.

8. Contact

Questions about this policy: info@veliveq.com
+1 (917) 905-6215
Veliveqa LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA